Overview
Logging into your NDAX account is the gateway to trading, funding, and managing digital assets on Canada’s leading crypto exchange. This presentation covers step-by-step login flow, multi-factor authentication, common issues and fixes, security tips, API access for advanced users, and quick links to official NDAX pages.
Why secure login matters
Cryptocurrency accounts are high-value targets. A secure login process reduces the risk of unauthorized trades and fund theft. NDAX combines standard credentials with optional strong protections such as Multi-Factor Authentication (MFA) and device management — we explain how to enable each below.
Step-by-step: Logging in
1. Open the NDAX portal
Navigate to the official NDAX portal to sign in. Use the main site or the secure portal URL — never follow links in unsolicited emails. If you use a mobile device, prefer the official NDAX app or the mobile-optimized site.
2. Enter credentials
On the login page, enter your registered email and password. NDAX will prompt for additional verification if your device or location looks unfamiliar.
3. Multi-factor authentication (MFA)
After entering your password, complete the configured MFA step (TOTP app, SMS, or hardware key when supported). We strongly recommend using an authenticator app (TOTP) instead of SMS for stronger protection.
Pro tip
Set up MFA immediately after creating your account and store recovery codes securely offline.
Troubleshooting login issues
Forgot password
Use the "Forgot Password" flow on the NDAX login page. You’ll receive a secure reset link to the registered email. If you don’t receive it, check spam folders and ensure your email provider is reachable.
Locked or blocked access
Too many failed attempts may temporarily block access. If you’re locked out, follow the support flow or contact NDAX Support for account recovery — be prepared to verify identity with the requested documentation.
Device or IP flagged
If NDAX flags a new device or IP, you may be asked for extra verification. Confirm your identity via email or the support portal to reinstate access.
Security best practices (short checklist)
- Use a unique, strong password (length ≥ 12, mix of char types).
- Enable MFA using an authenticator app (TOTP) or hardware security key.
- Avoid logging in on public/shared computers; use a personal device only.
- Keep software, OS, and browser up to date; patch known vulnerabilities.
- Beware of phishing: never disclose full credentials or 2FA codes over email.
- Store recovery phrases and codes offline in a secure place.
Advanced: API & developer access
Developers and algorithmic traders can use NDAX’s API to programmatically access markets, place orders, and fetch account data. API keys must be generated inside your NDAX account and treated like secrets — keep them out of shared code or public repositories.
API key best practices
- Grant only the minimum permissions required for the task.
- Rotate keys periodically and revoke unused keys immediately.
- Use IP whitelisting when available to restrict where keys can be used from.
FAQ — Quick answers
Can I change my login email?
Yes — account email changes typically require identity verification through the support center for security reasons.
What if NDAX support is slow to respond?
While most issues are resolved quickly, in peak times response can take longer. Use the Support articles and API docs to self-serve where possible.
Are withdrawal limits tied to login verification?
Yes — higher verification levels generally increase withdrawal and funding limits. See the support pages for specific thresholds and KYC requirements.